![]() ![]() Price-wise, 56% of CenturyLink customers said they haven’t dealt with unexpected price hikes or hidden fees, which is good to know. Drilling down between internet types, CenturyLink’s fiber customers gave a much better speed score of 3.7-no doubt because you can get smooth, gigabit speeds over CenturyLink’s fiber network. Meanwhile, 37% of Mediacom customers reported experiencing price hikes or hidden fees, which was also about average.ĬenturyLink got low scores for speed, likely because it has a large network of slow DSL service. This is average compared to other providers, but it’s an improvement on Mediacom’s performance in previous surveys. If you need assistance with this, please send us an SMS text message to 66554. Please sign in to your account at and go to 'Account Management' to designate the accounts you want to have access to bill pay. When it comes to speed, 72% of Mediacom customers said in our survey that they usually or always get the speeds they were promised. Only account 'Admins' or 'Owners' can access bill pay. Mediacom got second-to-last place in a list of 12 providers, while CenturyLink got last place. In terms of overall customer satisfaction, CenturyLink and Mediacom both rank in the bottom percentile in our customer satisfaction survey. ![]()
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